Frequently Asked Questions

   
  

All The Questions We're Asked Most Frequently- Asked & Answered Here!

 

How does this “Direct Access” blood testing work?

Instead of sending you to a doctor’s office, we arrange the first step of a blood test – that is, collecting your blood specimen (your blood “draw”) - directly with a “blood draw center” located as close as possible to your home or workplace Zip Code. It will always be a state-certified clinic, exactly like one your own doctor would send you to for your blood draw. Using your Zip Code, you can search our database of 4,000+ blood draw centers nationwide to locate a clinic we contract with that is either in or at least very nearby your Zip Code in your city or town, no matter where you live in America.

We save you money there, too. Our service contract with these 4,000+ locations enables us to get your blood drawn for as much as 80% LESS than they normally charge your local doctors. Most clinics charge “$22-$45″ for a blood draw. Our arrangement with those same clinics is to get your blood drawn for only “$8.50″. It’s the same provider, the same professional collection of your blood specimen…you simply pay less for it through our Health-Tests-Direct “Direct Access Testing” service.

The clinic will draw your blood when you present them with a written blood test order, or “Authorization Form” (you print that out directly from our website) that is signed by OUR staff physician (your own physician’s signature is NOT needed). We do NOT charge you extra for this. Then we arrange directly with one or the other of the nation’s two largest federally and state accredited analytical laboratories (Quest Diagnostics; LabCorp) to analyze your blood and send your test results to our staff physician. When we get your results, we send them directly and confidentially to you, NOT to your doctor or to anyone else…that is, UNLESS you specifically instruct us to do so!

In summary: At NO extra charge, OUR physician (not yours) orders your blood test without first requiring you to visit a doctor’s office and pay extra for an exam. We then earn lower prices for you at the clinics AND at the labs by sending them a much larger volume of business (i.e., from all over the country) than any one doctor can ever possibly send to them. It is our nationwide volume and other cost-saving factors we employ that enable us at Health-Tests-Direct to arrange the same high caliber of blood test services for you as a doctor does. And, we accomplish this for 50-81% LESS cost to you overall…than you traditionally would pay when going through your own doctor to arrange a blood test! That’s the beauty of “Direct Access Testing” which HTD provides. Do you have more questions? Then, please continue reading the rest of this “FAQ” page.

How do I order a blood test on Health-Tests-Direct.com (HTD)?

It’s as simple as “ONE-TWO-THREE”!

In STEP ONE- Choose a “Blood Draw” Center near you. The link in STEP ONE will take you to a search page to help you choose by Zip Code a Blood Draw Center that is located nearby your home (or your workplace- your choice). The blood draw center you select might be a local health clinic or it might be what is called a “patient service center”, or “PSC”. (PSCs are owned and operated by the nation’s two largest federally and state certified forensic laboratories.) The one you chose is where you will go to have a small sample of your blood drawn by a registered nurse or certified phlebotomist. Normally, you do NOT need an appointment; you simply walk in with your Blood Draw and Lab Test Authorization paperwork in hand (details on this in STEP THREE, below). Usually your wait, if any, will be very short and the blood draw itself usually takes less than five minutes. The clinic or PSC will then “overnight” your blood specimen to a federally and state certified laboratory for next-day testing. If you go for your blood draw early enough on (for example) a “Monday”, the lab will receive and test your blood specimen on Tuesday and your test results will normally be available to you by Wednesday. If you go on a Friday, however, you should not expect your results until the following Tuesday…or as late as Wednesday if Monday were a Holiday. This, too, is good to know if you are “in a rush” for your test results: that is, if you go for your blood draw too late in the afternoon, the clinic or PSC might have already had UPS or FedEx come by for their blood specimen pick-up. In that event, the clinic or PSC will not ship your blood specimen until the following day. That, of course, will add another day to your wait time before getting your results. So, we recommend that you always go to your selected blood draw center early in the week and early in the day…”morning” if possible.

STEP TWO - choose your blood test(s) online and pay for it/them with your credit card.  For each blood test listed, you’ll find our 50-81% discount pricing along with a description of the test. When you find a blood test you want to order, simply click the “Order” button and that test will go into your “Shopping Cart”. Want more than one type of blood test? Your Shopping Cart will continue to add the tests you choose and keep a running sub-total of the cost for you, so you won’t go over your budget. You can easily add or delete any selected tests before you “Check Out” (before you confirm and finalize your total order.

STEP THREE - set up your unique User Name and Password and print your blood draw and lab analysis “Authorization Forms” - (NOTE: YOU MUST ORDER AT LEAST “ONE” BLOOD TEST BEFOREHAND). the link in STEP TWO will take you to a page where you will enter your e-mail address and choose a unique Password known only to you. When you hit “Enter” you will see a form you need to fill out online with your name, date of birth, et cetera. This STEP THREE will also create and register a “Personal Wellness Folder” for you, plus enable you to print out your blood draw and laboratory test analysis “Authorization” paperwork directly from our website. You should print that out right away. If your computer is NOT connected to a working printer, please call us at 1-800-456-4647 ext. 206 and we will arrange to fax your Authorization Forms if you have a fax machine or send them to you by U.S. mail if you do not.

“1-2-3″ THAT’S IT!  Usually in 48-72 hours AFTER your blood draw, by using your unique User Name and Password, you will be able to privately view your test results right here online and even print them out!

IMPORTANT FOOTNOTES:

  • You MUST take ALL “Authorization” paperwork WITH YOU to the location you selected for your blood draw. If you show up WITHOUT your Authorization paperwork, they will NOT draw your blood and send it to the lab.
  • You should NOT be asked to pay anything additional at the blood draw location. You have already paid in full online for your blood draw and lab tests you ordered. If they do ask for any sort of payment, politely decline, and ask them to please call HTD (Health Tests Direct) at 1-800-456-4647 ext. 206. We will confirm with them that your full payment has already been made.
  • Be sure to remember the unique Username and Password you registered with HTD™, too.  You will need to use them again in 2-3 days to confidentially access and print out your laboratory test results online from “Your Personal Wellness Folder”, right here on the HTD site.
  • All of your laboratory test results for this “first” blood test order and all lab results for any “future” blood tests you order through our HTD™ website can – if you wish - remain here for your future 24/7 confidential access and print-out (e.g., to share with your doctor or whomever), using your unique User Name and Password. We will maintain your records confidentially for you (and without any additional cost to you) until YOU decide to delete your Personal Wellness Folder from our web site.
How do I know if HTD has a contracted site near me to do my “blood draw”?

If you want to know where in your city or town our nearest “blood draw” location is, simply go to STEP ONE on our home page . This first step allows you to see all blood draw centers near you. You may choose one near your home or near your workplace- whichever is most convenient for you.

By the way, because the two labs we contract with have - combined - more than 4,000 locations for getting your blood drawn, more than 8 out of 10 of our customers will have to travel only “0.5″ to “7″ miles to the nearest location for their blood draw. Please accept our apologies if you are one of the two out of ten who lives or works further away than that!

Does Health-Tests-Direct accept “insurance”?

Sorry, but “No”. And why not? Because dealing with insurance companies and their related “red-tape” paperwork just takes too much administrative time. Administrative time always translates to additional costs of doing business. Those added costs to us could only be offset by making our prices higher to you, so we avoid them for your sake. Also, it typically takes 45-60 days and sometimes “120″ days to receive full payment from insurance companies. To keep our prices 50-75 % lower than traditional costs for blood tests, it’s absolutely necessary that we totally avoid those traditional extra costs that are a necessary evil when doing business with insurance companies.

Does HTD use cut-rate clinics or cheap labs as a way to save itself and me money?

Absolutely not. The 4,000+ blood draw centers we contract with are all a part of a national network that is certified, regulated, and regularly monitored by their own state health departments for compliance to medical standards.  They are owned and operated by the actual laboratories that we contract with, Quest Diagnostics and LabCorp, that will analyze your blood specimen. The same blood draw centers used by thousands of physicians nationwide.

As for Quest Diagnostics and LabCorp, both are CLIA (a Federal certification) certified labs and are the largest, most well-known and respected in the country. It is not at all unlikely that the national labs ”we” use are the same national labs that your own personal physician and other physicians in your local community have also used for years!

How can HTD provide blood tests for 50-81% less cost than I have to pay when my doctor orders the exact same tests?

There are a dozen reasons that through Direct Access Testing (DAT), HTD is able to save you 50-81%. Here are six of them.

First, we save you the cost of going to a doctor for “an exam”. OUR staff physician signs your blood test order (you print it out from from your computer as an email attachment). you are NOT required to visit him or her first and pay for an exam.

Second, we save you the normally higher cost of the blood draw done by the clinic. (Our arrangement with all 4,000+ locations we use nationwide is to get HTD customers blood drawn for only $8.50. That’s as much as 80% LESS than the usual $22-$45 they charge). Third: ”volume”. The laboratories give us a lower ‘test price’ than they give to your doctor, because your doctor sends blood test business to the lab from only perhaps 1-3 offices he/she might operate in your city. On the other hand, “we” operate nationally. We send blood test business to the lab from 4,000+ blood draw centers located all over the United States!

Fourth: ”Mark-up”. When your doctor gets your blood draw bill from the clinic they sent you to and your blood analysis bill from the lab your blood specimen went to, they “mark them up” much more than we do before sending you their “doctor bill”. Although we accept less profit-margin than your doctor is willing to do, our higher volume still allows us to run a profitable business… while still saving YOU up to 70% on your healthcare needs!

Fifth: Unlike most doctors’ offices, we do NOT accept insurance. That saves us a considerable amount in administrative expense (and cash flow losses due to those who “slow pay” or do not pay at all) that a doctor’s office has. Your doctor, certainly, must pass these expenses along in their bill to you. “We” don’t have that extra expense and therefore do not need to pass it on to you!

Six: We require payment in advance by credit card or by personal check (a check that already has cleared the bank) before we arrange your blood test. That represents another considerable savings to us – and to you – because we don’t have to constantly deal with late payments, or no payments, or with bouncing checks like most other businesses do. Make sense?

I have a number of clinics located right here in my Zip Code. Can I go to one of them for my blood draw?

“If” we or our lab has a contract with them, you can. A contract means they already have the specific paperwork, blood test vials, a pre-paid overnight service shipping label, and the specific packaging necessary to properly and expeditiously process your blood test following our exact, required procedures. Using your Zip Code, when you search “choose a blood draw center” under Step 1 on our Home page, you can determine if the particular clinic you are familiar with is on our list of contracted locations.

There is a clinic very close to me that you do NOT have a contract with for blood draws. Why not?

It could be any number of reasons. Sometimes they are NOT willing to keep our specific supplies and materials readily on hand or routinely re-order them when they run low. But usually, it’s their “cost”. Our 4,000+ contracted clinics have all agreed to accept a flat fee of only $8.50 for doing your blood draw. However, most clinics usually charge your doctor $22 to $45 for that service. We assure you that clinics certainly do NOT do a “better”, “nicer”, or “more pleasant” blood draw for $45 than they do for $8.50! Yet, some clinics simply charge more for the exact same service…and we respect their “right” to do that. But we do NOT contract with them and therefore do not have to charge you their higher prices.

My friend/relative is a nurse. Can I have him/her do my blood draw?

Only “if” we or our lab has a contract with them and that is very unlikely. A contract means your friend/relative already has the specific paperwork, blood test vials, pre-paid overnight service shipping label, and specific packaging necessary to properly and expeditiously process your blood test following our exact, required procedures. If they are NOT contracted with us, we would have to ship all of the above materials to you or your friend/relative. In addition to the 3-5 delay that would cause you, while waiting for the supplies, we would have to charge you more for the shipping than the $8.50 you would save by having someone you know do your blood draw for free. In any case, it’s really not worth it for you to do.

Why do I have to pay HTD “in advance” for my blood draw, my lab test, and my test results?

It saves us costly “G&A”- i.e., “general and administrative” expenses…and THAT helps us keep YOUR costs lower! Among other things, we don’t have to generate an invoice for you, fold it, stuff it in envelope, stamp it, mail it, and wait 30, 60, or 90 days for some people to finally write a check and send it to us. (Plus, we don’t have to go through the time and expense of “hounding” those who don’t ever mail it.)

We also don’t have to charge higher prices for your blood tests to offset the cost of the ‘bounced’ checks that, unfortunately, are too frequently written by some people. Simply charging your credit card online – in advance – or, waiting until after your personal check clears at the bank before arranging your blood test, WE save time and money that enables us to save YOU time and money, too!

Can I be confident that the credit card and personal info I give HTD online or over the phone is secure?

Our parent company, OHS Health & Safety Services, Inc. (www.OHSinc.com), is family-owned and has been in business since 1991. OHS, Inc. has clients and customers in all 50 states and even a few in Canada and Mexico, Bermuda, and Puerto Rico. Readily available on multiple pages of our two websites are our complete “brick and mortar” address, a map with directions to our offices, and full phone, fax, and other contact information. In fact, you can view all of that at the bottom of every page of this website, including this page!

Health Tests Direct has been offering discounted blood testing nationwide through “Direct Access Testing” since February 12, 2001. OHS, Inc. and Health-Tests-Direct™ are headquartered in Costa Mesa, California in a real building and we have real offices for you to come by and visit real people. We do not “hide” behind a P.O. Box number – or hide behind NO address at all- like 43% of other Internet-based businesses. If you EVER are disappointed with us or with our services for ANY reason whatsoever, you know where to find us!

Additionally, and very importantly, all of your “on-line” credit card transactions performed on our website are fully encrypted and secured by VeriSign™ for your full privacy protection. Once your order has been processed, the only information we retain about your credit card is the last four (4) digits of the card’s number for later reference purposes.

What will HTD charges on my credit card statement say?

“OHS Health & Safety Services, Inc.” Health Tests Direct is a sister company of OHS, Inc.

Can I pay by personal check instead of by credit card?

Absolutely. However, we must receive your check here at our offices and it must clear the bank before we arrange the blood draw in your city. Essentially, you are “paying in advance” just as you would be doing online with a credit card. Advance payment is one of OUR cost-savings policies that helps us keep YOUR costs lower, so we ask that you please understand our reasoning.

Please note, however, that paying by check will cause a delay in your testing that is out of our control: banks here in California are allowed to take up to 10 days before clearing out-of-state checks. (HINT: sending us a cashier’s check or a money order will eliminate the wait for your out-of-town personal check to clear.)

How can I keep my “true” identity from HTD, and the clinic, and the lab?

Easy: Don’t give us your phone number or credit card info. Then mail us a money order (a money order does not require your name or signature) for the total amount due for the blood draw and lab analysis. We will e-mail the lab paperwork to you when the money order arrives and email the lab results to you the same day we receive those 2-3 days later. If you want, you can even set up a temporary (and free) “alias” e-mail address at Yahoo! (e.g.,“YourAliasName”@yahoo.com) for the purpose of our email communications with you.

By the way, you do have to sign a Health Insurance Portability and Accountability Act (HIPAA) Notice (required by Federal law, and for your own protection) before we can actually arrange your test(s). Don’t worry, though… print out a copy at home. Sign it with the same ‘alias’ that you will use with us over the phone, and mail it to us along with your money order.

There are two more things we hope that you will feel more comfortable knowing: First, 99.99% of the blood draw centers we send you to will NOT ask for your photo I.D. when you go in for your blood test. And, in the very-very rare event that one should they do so, don’t feel obligated to show it to them. Instead, leave the clinic and immediately call us at 1-800-456-4647 ext. 206. We will find you another clinic! Or, keep in mind, that your lab tests results are NEVER sent to or shared with the clinic or its personnel that does your blood draw. Only YOU get your lab results, and NOBODY else. So, if you are asked, and you DO decide to show them your drivers license or other ID, rest assured that they will NEVER see or know the result of your test(s) anyway!

Why does HTD charge me a $10.00 fee if I use a credit card to order and then I later cancel or change my mind about which blood test(s) I want?

Offering you the convenience of charging by credit card is an expense to every business. This especially affects Health Tests Direct because with our 50-81% discounted pricing, our profit margins are considerably smaller than all “retail” businesses. The $10.00 cancellation charge to you helps us recoup our credit card service charges for placing your order, plus the administrative expense we incur for processing your order in the first place and then later for having to process your cancellation. It is far more time-consuming for us than it is for you!

Please remember too, there is a $10.00 fee for later CHANGING your order (adding or deleting one or more tests from your original order). Once you have paid by credit card and your blood draw and lab analysis “Authorization” paperwork has been processed and is ready for print-out from our website, a $10.00 fee applies for any such later change(s) you decide to make. So of course, please be certain to order ONLY the blood tests you want or need and ALL the blood tests you want or need, BEFORE you charge your credit card and check out of the website.

These fees are one of our many means of cost-control that enable US to continually keep YOUR cost for blood testing discounted – for you and everyone else – by 50-81%. Therefore, when you do order blood test(s) with us, please be certain you want to complete – not to later cancel or change – the discounted blood testing we arranged for you. Thank you for understanding our need to apply these fees.

Do you have one or more questions not answered for you above or elsewhere on our website?

During our normal business hours (Mon-Fri, 8 AM-5 PM California Time), you can reach the knowledgeable people in our Operations Department at 1-800-456-4647 ext. 202, 203, or 206. By law, our non-medical personnel cannot give you “medical advice” but they will be happy to help you in any other way they can about using our website correctly or ordering blood tests.

Finally, if you ever encounter a problem with our customer service or anything else that might bother you, please also feel free to call and ask for me (1-800-456-4647 ext. 205) or for my wife and business partner, Jean (1-800-456-4647 ext. 204). We own the company and very much value your business. Jean or I will do whatever possible to correct any problem you might have experienced with our Direct Access Testing services!

Thank you for visiting us,

Ed Poole
President/COO
Health Tests Direct

 


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